eBiss 3 en:troubleshooting

Access to the path denied

Anonymous (anonymous@undisclosed.example.com) — 2024-12-06T09:33:42+00:00

Access to the path denied The eBiss Log has error like: * An error occurred, the message could not be analyzed. * Access to the path '...' is denied. You should check if the plugins are loaded, see also Exception An attempt was made to load an assembly.

Problem Could not rotate file: 'LogManager.log'

Anonymous (anonymous@undisclosed.example.com) — 2024-02-20T08:15:16+00:00

Problem Could not rotate file: 'LogManager.log' The following Task Notification indicates that an eBics Client was active during the eBiss Service, running a cleanup job in which the eBiss logs should also have been cleared. ================================================================================ Task: ExceptionStart: Could not rotate fil Created: 02.05.2017 01:05:00 eBissAdmin: Admin (xyz@xyz.de) ResolveObject: JobDef: Global CleanUp 60 Days TaskMes…

UnhandledException: Invalid column name

Anonymous (anonymous@undisclosed.example.com) — 2024-02-20T08:15:16+00:00

UnhandledException: Invalid column name Example: Notification(Error): UnhandledException: Invalid column name 'NotifyByOutgoingMessage'. Cause: The DB sorting is not CaseInsensitive, and therefore a field “Ab” and “AB” are different. The update script does not run. The same problem with a new installation with a Case Sensitive Default

Delegator and OutOfMemoryException

Anonymous (anonymous@undisclosed.example.com) — 2024-02-20T08:15:16+00:00

Delegator and OutOfMemoryException Problem: If an OutOfmemoryException is triggered in regular intervals , it is usually a natural phenomenon . During a running time of 10m approximately 450 processes are processed. Since a maximum of 1.6 GB of memory is available to a process, a memory overflow can occur.

eBiss does not start

Anonymous (anonymous@undisclosed.example.com) — 2024-02-20T08:15:16+00:00

eBiss does not start You have restarted the eBiss service but you cannot use the client to log in normally. Possible cause * Windows has allocated the eBiss Service PORT but could not terminate the process. * The eBiss Server Service User does not own the required authorization.

Error states (TaskState / TaskMessage / TaskMessageSeverity)

Anonymous (anonymous@undisclosed.example.com) — 2024-06-17T15:47:40+00:00

Error states (TaskState / TaskMessage / TaskMessageSeverity) The following table shows a list of possible errors in eBiss and their description: TaskMessageSeverity ErrorCode Description 0Notification1Warning2Error3Exception4Fatal99UnknowC*Custom error codes, see

General errors

Anonymous (anonymous@undisclosed.example.com) — 2024-02-20T08:15:16+00:00

General errors Errors which can not be explained by an error message in the Tracelog. e.g. If unexplained errors occur when using a communication channel, check whether all references are up-to-date. Note: eBiss does not automatically update identifiers to all dependent objects!

Error logging in to the database

Anonymous (anonymous@undisclosed.example.com) — 2024-02-20T08:15:16+00:00

Error logging in to the database Possible causes: * A new user was created on a database instance, but the password has not yet been updated. * The user does not exist * The password is wrong * The password has expired * The server name is incorrect or will not be resolved

Check HTTP receive channel

Anonymous (anonymous@undisclosed.example.com) — 2024-02-20T08:15:16+00:00

Check HTTP receive channel The following procedure is recommended for testing a receiving HTTP communication chanel : Go to the URL which stored in the communication channel is on and make sure that the view shown in the figure appears. If the page is not found, you need to check your settings in the communication channel and ensure that the relevant one

Refreshing the Icon Cache Quickly

Anonymous (anonymous@undisclosed.example.com) — 2024-02-20T08:15:16+00:00

Refreshing the Icon Cache Quickly After migrating from eBiss 2 to eBiss 3 it may happen that the old ICON of eBiss 2 is still displayed. Shell icons can be updated with the IE per user initialization utility (IE4Uinit.exe). Press WinKey + R to bring up the Run dialog. Then, run the following command and hit ENTER.

Exception An attempt was made to load an assembly

Anonymous (anonymous@undisclosed.example.com) — 2024-12-06T09:42:06+00:00

Exception An attempt was made to load an assembly The eBiss Log has error like: * ListenpunktException An attempt was made to load an assembly from a network location which would have caused the assembly to be sandboxed in previous versions of the .NET Framework. This release of the .NET Framework does not enable CAS policy by default, so this load may be dangerous.

Loading .NET DLLs from external machines

Anonymous (anonymous@undisclosed.example.com) — 2025-09-10T10:15:34+00:00

Loading .NET DLLs from external machines * Ort : Windows\Microsoft.NET\Framework(64)\Version (hier v4.0.30319)\Config * Datei machine.config * Konfig Eintrag

Missing XSD declaration

Anonymous (anonymous@undisclosed.example.com) — 2024-02-20T08:15:16+00:00

Missing XSD declaration Problem The type editor throws an EXCEPTION when trying to create a type from an XSD. Example: Notification(Error): Error during translation ..\FILENAME.xsd Error in file file:///C:/../FILENAME.xsd, Line: 35, Pos: 11: The ...Extensions element was not declared.

Lookup tables are not unique

Anonymous (anonymous@undisclosed.example.com) — 2024-02-20T08:15:16+00:00

Lookup tables are not unique When using partner specific lookup tables ((see for example LookupPartnerLocationValue) it can happen that the uniqueness is not recognizable. The reason for this can be found in the naming of the location, because a partner-specific lookup table is formed by concatenating

Find evidence in the tracelog

Anonymous (anonymous@undisclosed.example.com) — 2024-02-20T08:15:16+00:00

Find evidence in the tracelog Sometimes it is necessary to prove when eBiss has done what. For this purpose usually everything necessary is recorded in the so-called Log-Files. To examine the log files you can use e.g. Notepad++ or another suitable editor. The log files are located in the

EDIFACT segment exception error

Anonymous (anonymous@undisclosed.example.com) — 2024-02-20T08:15:16+00:00

EDIFACT segment exception error Problem: Exception: Segment '588' not in definition of type 'ORDRSP' (eBiss.MappingObjects.Edifact.D96A.Messages.ORDRSP.ORDRSP). Cause: Either the EDIFACT message is actually invalid, or the character encoding of the read component does not match the character encoding of the recognition component, or the message is in an unexpected character set.

MS SQL Server

Anonymous (anonymous@undisclosed.example.com) — 2024-02-20T08:15:16+00:00

MS SQL Server When logging in with SQL Server Login, make sure that this is allowed. This is set to the Server Properties under Security at Server authentication:

Troubleshooting

Anonymous (anonymous@undisclosed.example.com) — 2024-02-20T08:15:16+00:00

Troubleshooting With the Troubleshootings we offer support for possible problems around eBiss. This list may not be final. For specific questions that are not dealt with in this help, please contact a specialist of Pranke GmbH. Topics troubleshooting index

System Copy

Anonymous (anonymous@undisclosed.example.com) — 2024-02-20T08:15:16+00:00

System Copy You copied your productive system and installed it on another database instance. Suddenly, problems arise with communication channels in your productive system. Note: After copying the productive system, make sure that it is first started in

Partner not identifiable

Anonymous (anonymous@undisclosed.example.com) — 2024-02-20T08:15:16+00:00

Partner not identifiable Problem: When sending or receiving messages, the partner can not be identified. Possible cause: * One reason for the problem can be, among other things, a wrong communication direction. The direction must correspond to the direction of the business process.

Task notification with own template

Anonymous (anonymous@undisclosed.example.com) — 2024-02-20T08:15:16+00:00

Task notification with own template You use your own TaskNotificator Template and receive error notifications that you do not expect. Note: If you have a very specific process with theTaskNotificatorEx and address specific receivers, it is necessary to isolate this process. That You have to look, that only the job objects are called which is connected with the process to be monitored here. This can be achieved automatically with

TLS1.2 Encryption with HTTPS

Anonymous (anonymous@undisclosed.example.com) — 2024-02-20T08:15:16+00:00

TLS1.2 Encryption with HTTPS TLS 1.2. can be set in the eBiss Configurator or via the Registry: eBiss configurator In the eBiss Configurator, you can set the TLS protocol on the settings page under Miscellaneous This setting was/is mandatory for Windows Server 2012R3, but not for Windows Server 2019. For Windows Server 2019 the following settings in the registry are sufficient. following settings in the registry.

TriggerTable

Anonymous (anonymous@undisclosed.example.com) — 2024-02-20T08:15:16+00:00

TriggerTable Problem: Adding Task FailureInBackendObjectTransmitter in node /System: TriggerTable of _dataSet is null Cause: The MapTrigger is missing. Attribute in the root element of the data object. Solution: Define the MapTrigger attribute at the root element of the data object, and recompile object class.

Webservice Problems

Anonymous (anonymous@undisclosed.example.com) — 2024-02-20T08:15:16+00:00

Webservice Problems A WebService can be registered but not correctly addressed via https. * http: works * https: does not work Cause: Registering the URL in netsh with for use with BasicBinding. Solution: Registration of the URL in netsh with