When you open a message in a message folder by clicking on the ID, the message details open. There are four tabs here: General, Message, Raw Header, and Delivery Report.


In the General tab you can view various information about the message. From whom to whom did the message go, what is the subject, when did the message arrive in eGate, what is the status, how big is the message. In principle, the same information you find in the message overview.

In the Message tab, you can view and download the original message in the original format and in DAT format. If you are sending several EDI files in one message, you will always see the first one here.

In the Raw Header tab you can see the technical header details of the message.

In the DeliveryReport tab you can see the technical transmission protocol of eGate.

I am a Pranke eGate customer and would like to receive a message I have already received again from eGate.

Solution / Description:

In eGate, messages that have already been fetched are moved from the inbox to the Fetched Messages directory. To retrieve a message from eGate again, please log into eGate, change to the Fetched Message directory and select the message.

Have you localized the message (e.g. by searching From contains Miller, Smith, Bernstein) ,

select this or a single message from it and select the action “move to inbox” at the bottom of the “Message Action” area.


The message can be fetched again immediately

See also: Bei eGate anmelden