Download the General Terms & Conditions of Pranke GmbH:
Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:
Alternative dispute resolution in accordance with Art. 14 para. 1 ODR Regulation and § 36 VSBG:
The European Commission provides an online dispute resolution platform (OS) which you can find at https://ec.europa.eu/consumers/odr/. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.