FAQs

To register with eGate, please open the page https://www.egate.pranke.com/ in a web browser of your choice.

Then click on Login in the User area on the right.
After entering your access data (user name and password), you can manage your eGate customer account and view the message baskets.
You have received the access data either directly from Pranke GmbH or from your software partner. If you do not know the access data, please contact our Customer Service.

Certificate of Website eGate.pranke.com for secure connection

Normally your browser will reject the website certificate not signed by a public certification organization (error code: SEC_ERROR_UNKNOWN_ISSUER) when you connect for the first time. This certificate was issued by us and is trustworthy. For Firefox, select the “Advanced…” button and then “Accept risk and continue”.

 

Zertifikat für egate.pranke.com

There are basically three types of accounts:
1. eGate full account
Customers who have a direct eGate account with Pranke are so-called eGate full accounts. You can send and receive EDI data to any eGate participant (except transmission path AS2 which is optionally available).
2. Partner-Accounts
Customers who have an eGate account via a Pranke software partner are called partner accounts. These are usually managed and supported by the software partner. These accounts can also usually send and receive EDI data to each eGate participant (except transmission path AS2 which is optionally available).
3. Gateway-Accounts
eGate participants who have a free account are called Gateway Accounts. These participants cannot log into eGate and can only send to eGate full accounts or partner accounts, but not to other gateway accounts. Gateway means that the customer uses a different transmission path (Mail, X400, AS2) and the data is only sent to and from this address to the eGate network.