I am a Pranke eGate customer and would like to receive a message I have already received again from eGate.

Solution / Description:

In eGate, messages that have already been fetched are moved from the inbox to the Fetched Messages directory. To retrieve a message from eGate again, please log into eGate, change to the Fetched Message directory and select the message.

Have you localized the message (e.g. by searching From contains Miller, Smith, Bernstein) ,

select this or a single message from it and select the action “move to inbox” at the bottom of the “Message Action” area.


The message can be fetched again immediately

See also: Bei eGate anmelden