The addressing of all accounts on eGate is always done via the Pranke Participant Number. This is a ten-digit unique number, which can be searched by name or GLN under the participant search at www.pranke.com. First, please enter the 10-digit eGate participant number, which is the local part of the e-mail address, i.e. the part before the @ sign, for example:2123456789.Then the domain part follows, it always reads:egate.pranke.comThe correct addressing then looks like this (example, please replace the local part with the respective TNR of the partner).
2123456789@egate.pranke.com
Pranke eGate customers with a so-called full account can send data via SMTP and retrieve data via POP3.
Here the server configuration:
SMTP: egate.pranke.com
POP: egate.pranke.com
For gateway accounts applies:
I send from the address stored in eGate for example edi@modehaus.org to for example: 2123456789@egate.pranke.com.
Messages sent from an address other than the one registered with Pranke will be rejected, the sender must be known to us, he is on a so-called whitelist.
For example, an attempt to send edi1@modehaus.org fails because we don’t know this address.
A special problem is the BATV feature of some sender mail servers, since it always generates different sender addresses,
see: BATV Feature
