FAQs

Question

eGate Error Notification: NON DELIVERY REPORT smtp; 450 4.3.2 try again later

This is initially only a hint that the message could not yet be transmitted successfully.
The SMTP status code 450 4.3.2 indicates that the Exchange Server of the other side has frozen the reception of messages, e.g. because a problem is being solved there.

“This notification can be ignored if you don’t receive another tracker that reports an error for the message in question.

This means that this is only a warning; if the message cannot be delivered repeatedly, you will receive an error message.
e.g: companies do not need to do anything at this point, eGate simply informs you that the message is not yet available on the other side.

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eGate Error Notification: bad address Syntax

You will receive the following error message via mail:

NON DELIVERY REPORT X-Postfix; bad address Syntax

This error message indicates that your trading partner has specified a non-existent communication address. The message cannot therefore be delivered.

Please contact the trading partner and inform him/her that he/she sends us a functioning communication address in writing via mail or post. Unfortunately, for legal reasons you cannot accept this. The change instruction must come directly from the account owner.

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