1. Do you have an eGate customer account? If so, please check the access information by logging in at
  2. Is your account still valid or was it cancelled? In case of doubt, please ask the customer support.
  3. If you have not picked up any messages for a long time, it is possible that some old messages have already been archived. This means that messages can no longer be retrieved. Log in to your eGate account and identify the archived messages (indicated by the grayed out message IDs) and delete them from your inbox first. After that the retrieval via communication channel should work again.