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FAQs
Situation: I am Pranke customer. My new EDI partner is not an eGate customer and told me his GLN. This does not correspond however with the GLN of its enterprise appearing in the participant search
Solution / Description:
If the GLN in the participant search is different from the GLN named by the contact person of the new EDI partner, this may be because the partner has several GLNs, but only one eGate account with an EDI communication address.
Usually, even large organizations have only one EDI communication address, where the EDI data is exchanged and then distributed within the organization. Only if several such communication addresses exist to external parties, several participant numbers must also be created. Usually it is not necessary to create further participants for the same company. It is therefore necessary to clarify with the person responsible for EDI at the new EDI partner whether an additional participant (with an additional communication address to be monitored) is necessary. The GLN appearing in the participant search is the participant’s UNB dispatch address, which is also linked to the communication address known to us.
In exceptional cases, several GLNs can also be stored with a partner, please consult our support for this.
I am a Pranke eGate customer and would like to receive a message I have already received again from eGate.
Solution / Description:
In eGate, messages that have already been fetched are moved from the inbox to the Fetched Messages directory. To retrieve a message from eGate again, please log into eGate, change to the Fetched Message directory and select the message.
Have you localized the message (e.g. by searching From contains Miller, Smith, Bernstein) ,
select this or a single message from it and select the action “move to inbox” at the bottom of the “Message Action” area.
The message can be fetched again immediately
See also: Bei eGate anmelden
I am a Pranke eGate customer, my new trading partner uses X400 as a communication channel.
Can I however exchange data with him?
Solution / Description:
Pranke is offering an extension to the eGate contract to enable data to the X400 users to be transferred. Please feel free to contact us at info@pranke.com.
You can look this up in eGate in your account after logging in yourself:
You have free analysis options if you have the traffic in your account (or accounts) displayed on eGate.
Please look in the account after logging in on the left side under “Own Account”, there under “Traffic Overview”, then wait briefly. Any further evaluations must be ordered as a special service.
To restore an archived message (older than 6 weeks) to eGate, please log in to eGate first. Then change to the desired mailbox (inbox, sent messages, fetched messages) and select the message to restore (check the left checkbox). Then select recover from the message action drop-down list. By clicking on execute, you will receive an e-mail from our Customer Service. After the confirmation of the cost assumption your message will be restored.
To register with eGate, please open the page https://www.egate.pranke.com/ in a web browser of your choice.
Then click on Login in the User area on the right.
After entering your access data (user name and password), you can manage your eGate customer account and view the message baskets.
You have received the access data either directly from Pranke GmbH or from your software partner. If you do not know the access data, please contact our Customer Service.
Certificate of Website eGate.pranke.com for secure connection
Normally your browser will reject the website certificate not signed by a public certification organization (error code: SEC_ERROR_UNKNOWN_ISSUER) when you connect for the first time. This certificate was issued by us and is trustworthy. For Firefox, select the “Advanced…” button and then “Accept risk and continue”.
Zertifikat für egate.pranke.com
If you have a gateway account and use x400 as the transmission path, you must send the messages to the x400 eGate address. This address is in principle always the same, you only have to enter the respective participant number of the trading partner on eGate in the surname (S). You can find this on our participant search at www.pranke.com or you can ask your trading partner for it.
The following is the structure of the currently valid X.400 address of an eGate participant when sending from the X.400 network of Deutsche Telekom:
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For ‘Surname’, the TNr (= participant number) must be entered here. So for the eGate user 2800999999 the gateway address is therefore: C=de; A=viat-smtp; P=com; O=pranke; OU1=egate; S=2800999999
When sending outside the X.400 network of Deutsche Telekom:
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For the owner of a customer account, it is possible to determine the access of the message to the recipient.
If a service provider is connected between the sender and our eGate messaging service or between eGate and the recipient, a query may also be necessary.
This is how you can check the successful sending of messages:
Log in to eGate with your login data and open the “Sent Messages” folder.
The status of a message can be determined by an eGate customer and, if necessary, communicated to his business partner:
If you open the message by double-clicking on the message ID, you can find out the destination of the message in the Raw Header tab. Either the eGate mailbox of the recipient or the forwarding address ( gateway) of the recipient is located there.
If a message has been demonstrably transmitted and the recipient still does not see the message, the recipient must review his reception data or possibly instruct his support to look this up.
See also: Wie komme ich an ein Übertragungsprotokoll in eGate
I am a Pranke eGate customer. A recipient wants to receive an identical message again, but I don’t want to do this from my ERP.
Please log in to eGate to search the sent messages directory for the message. Please refer to the FAQ “How do I log in to eGate” . Once you have localized the message, mark it and select the “resend” action at the bottom of the Message Action area.
Die Nachricht kann sofort nochmal abgeholt werden
See also: Nachricht nochmals aus eGate erhalten – Wie funktioniert die eGate-Suche? – How to restore old messages on eGate?
Sorry, this entry is only available in Deutsch.
Hier sehen Sie eine Beschreibung der Symbole und deren Status von eGate-Nachrichten:
Die Nachricht ist im eigenen oder Handelspartner-Account angekommen und ist bereit zum herunterladen.
Die Nachricht wurde erfolgreich abgerufen und heruntergeladen.
Die Nachrichten wurden erneut manuell aus dem eGate heraus versendet. Sie erscheint an anderer Stelle wiederum als versendete Nachricht.
Die Nachricht wurde erfolgreich an eine Gateway-Adresse eines Gateway-Accounts weitergeleitet.
Ggf. wird vom Gateway eine Empfangsbestätigung angezeigt (z.B. MDN für AS2 oder DSN).
Die Nachricht konnte nicht zugestellt werden und/oder wurde von Hand gelöscht.
