The connection of a free gateway customer to the eGate service has been rejected. The sender’s address is unknown to the system.
The eGate service is a closed system and only allows communication between known addresses (whitelist).
The data must be sent via the address stored in the gateway subscriber number.
(eGate error message: Info:Message rejected, unknown sender: xyz@beispieldomain.de)
With other words it is an “invalid sender”.
If you have a free eGate gateway account and do not know what your registered address is, please contact support@pranke.com and ask for your registered address.
If you are a Pranke customer who has made a request for a communication partner, please forward this information to him. Thank you very much.
