For the owner of a customer account, it is possible to determine the access of the message to the recipient.
If a service provider is connected between the sender and our eGate messaging service or between eGate and the recipient, a query may also be necessary.
This is how you can check the successful sending of messages:
Log in to eGate with your login data and open the “Sent Messages” folder.
The status of a message can be determined by an eGate customer and, if necessary, communicated to his business partner:
If you open the message by double-clicking on the message ID, you can find out the destination of the message in the Raw Header tab. Either the eGate mailbox of the recipient or the forwarding address ( gateway) of the recipient is located there.
If a message has been demonstrably transmitted and the recipient still does not see the message, the recipient must review his reception data or possibly instruct his support to look this up.
See also: Wie komme ich an ein Übertragungsprotokoll in eGate
