You can look this up in eGate in your account after logging in yourself:
You have free analysis options if you have the traffic in your account (or accounts) displayed on eGate.
Please look in the account after logging in on the left side under “Own Account”, there under “Traffic Overview”, then wait briefly. Any further evaluations must be ordered as a special service.
To restore an archived message (older than 6 weeks) to eGate, please log in to eGate first. Then change to the desired mailbox (inbox, sent messages, fetched messages) and select the message to restore (check the left checkbox). Then select recover from the message action drop-down list. By clicking on execute, you will receive an e-mail from our Customer Service. After the confirmation of the cost assumption your message will be restored.
The addressing of all accounts on eGate is always done via the Pranke Participant Number. This is a ten-digit unique number, which can be searched by name or GLN under the participant search at www.pranke.com. First, please enter the 10-digit eGate participant number, which is the local part of the e-mail address, i.e. the part before the @ sign, for example:2123456789.Then the domain part follows, it always reads:egate.pranke.comThe correct addressing then looks like this (example, please replace the local part with the respective TNR of the partner).
2123456789@egate.pranke.com
Pranke eGate customers with a so-called full account can send data via SMTP and retrieve data via POP3.
Here the server configuration:
SMTP: egate.pranke.com
POP: egate.pranke.com
For gateway accounts applies:
I send from the address stored in eGate for example edi@modehaus.org to for example: 2123456789@egate.pranke.com.
Messages sent from an address other than the one registered with Pranke will be rejected, the sender must be known to us, he is on a so-called whitelist.
For example, an attempt to send edi1@modehaus.org fails because we don’t know this address.
A special problem is the BATV feature of some sender mail servers, since it always generates different sender addresses,
see: BATV Feature
To register with eGate, please open the page https://www.egate.pranke.com/ in a web browser of your choice.
Then click on Login in the User area on the right.
After entering your access data (user name and password), you can manage your eGate customer account and view the message baskets.
You have received the access data either directly from Pranke GmbH or from your software partner. If you do not know the access data, please contact our Customer Service.
Normally your browser will reject the website certificate not signed by a public certification organization (error code: SEC_ERROR_UNKNOWN_ISSUER) when you connect for the first time. This certificate was issued by us and is trustworthy. For Firefox, select the “Advanced…” button and then “Accept risk and continue”.
Zertifikat für egate.pranke.com
Those who have a PARTICIPANT NUMBER (TNR) can exchange data via eGate. But not everyone can reach all other eGate participants:
If you have a gateway account and use x400 as the transmission path, you must send the messages to the x400 eGate address. This address is in principle always the same, you only have to enter the respective participant number of the trading partner on eGate in the surname (S). You can find this on our participant search at www.pranke.com or you can ask your trading partner for it.
The following is the structure of the currently valid X.400 address of an eGate participant when sending from the X.400 network of Deutsche Telekom:
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For ‘Surname’, the TNr (= participant number) must be entered here. So for the eGate user 2800999999 the gateway address is therefore: C=de; A=viat-smtp; P=com; O=pranke; OU1=egate; S=2800999999
When sending outside the X.400 network of Deutsche Telekom:
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For the owner of a customer account, it is possible to determine the access of the message to the recipient.
If a service provider is connected between the sender and our eGate messaging service or between eGate and the recipient, a query may also be necessary.
This is how you can check the successful sending of messages:
Log in to eGate with your login data and open the “Sent Messages” folder.
The status of a message can be determined by an eGate customer and, if necessary, communicated to his business partner:
If you open the message by double-clicking on the message ID, you can find out the destination of the message in the Raw Header tab. Either the eGate mailbox of the recipient or the forwarding address ( gateway) of the recipient is located there.
If a message has been demonstrably transmitted and the recipient still does not see the message, the recipient must review his reception data or possibly instruct his support to look this up.
See also: Wie komme ich an ein Übertragungsprotokoll in eGate
If a trading partner on eGate says they have not received the message, eGate full account users and partner account users can check in eGate whether the messages were successfully transmitted. If you see one of the following icons as status you can assume that the message was sent successfully (the meaning of the icons can be found in the FAQ article eGate Message Status):
If your trading partner still declares that he has not received the data, you can also send him the technical transmission protocol (with server reply if necessary) by clicking on the ID of the relevant message in your eGate account in the send folder to open the message details
You can send this report to your trading partner using the Copy and paste function, so that he or she has more information on the internal drilldown reporting of the data.
I am a Pranke eGate customer. A recipient wants to receive an identical message again, but I don’t want to do this from my ERP.
Please log in to eGate to search the sent messages directory for the message. Please refer to the FAQ “How do I log in to eGate” . Once you have localized the message, mark it and select the “resend” action at the bottom of the Message Action area.
Die Nachricht kann sofort nochmal abgeholt werden
See also: Nachricht nochmals aus eGate erhalten – Wie funktioniert die eGate-Suche? – How to restore old messages on eGate?
Für Pranke-Kunden mit eGate-Vollaccounts gibt es die Möglichkeit über den TNR-Assistenten neue eGate Teilnehmer anzulegen.
Dabei handelt es sich stets um kostenlose Gateway-Accounts.
Grundsätzlich gilt: Pro Gateway-Adresse kann nur eine GLN und eine Kommunikationsadresse verwendet werden. Nur so können wir gewährleisten, dass alle Nachrichten korrekt weitergeleitet werden. Diese können auch nicht bei weiteren Accounts genutzt werden.
Zu beachten ist, dass nicht für jede Lokations-GLN ein eigener Account benötigt wird, sondern nur für die UNB-GLN.
Sonderkonfigurationen können wir durchführen, sind aber kostenpflichtig. Bitte wenden Sie sich hierzu an den Pranke-Support. Support@pranke.com
Bevor Sie das Webformular im TNR Assistenten ausfüllen, sollten Sie bitte folgende Punkte beachten:
zum Beispiel: AS2, E-Mail oder x.400
Oft kommt es vor, dass ein Teilnehmer schon existiert, man kann das am besten mit der GLN überprüfen.
Bitte geben Sie hierzu die betreffende GLN in die Teilnehmersuche ein.
Starten Sie den TNR-Assistenten bitte nach dieser Prüfung.
Update: Für das neue System ist zwingend eine Anmeldung auf pranke.com notwendig.
Bitte erstellen Sie dort ein neues Konto mit der E-Mail Adresse, die bei Pranke für die Teilnehmeranlage freigeschaltet ist.
Sie erhalten dann einen Bestätigungslink, der unbedingt angeklickt werden muss.
Danach sind Sie für die Teilnehmeranlage freigeschaltet.
Geben Sie zunächst Ihre Pranke Teilnehmernummer zur Anmeldung ein:
Füllen Sie bitte zunächst die Adressfelder aus. Fügen Sie die GLN hinzu.
Falls Sie keine Informationen zur EDI-Software oder der WWS-Software haben, können Sie hier einfach <unbekannt/andere> eingeben, das gleiche gilt für die WWS-Software.
Geben Sie nun im nächsten Schritt bitte die nicht-personengebundene Kommunikationsadresse ein:
Bitte überprüfen Sie am Ende nochmals alle Angeben, nach der Bestätigung erhalten Sie einen Bestätigungs-Link an die von Ihnen genannte Adresse.
Wenn Sie diesen Link anklicken, ist der Vorgang abgeschlossen, und der Teilnehmer wird innerhalb weniger Werktagen eingerichtet.
Sehen Sie auch: Welche eGate-Account-Arten gibt es?
